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2 weeks ago

Senior IT User Support Specialist

Mid Sussex Competitive Contract

Job Reference: 539248

Senior IT User Support Specialist
6-month contract
Inside IR35
*100% on-site working in Burgess Hill*
A great opportunity has become available for a Senior IT User Support Specialist with a Top Pharmaceutical company based in Burgess Hill on a 6-month contract.
The company is looking for an experienced and passionate individual to join an End User Workplace & Site Experience Team to work within an agile team and provide IT support for incidents, requests, local infrastructure services and support local projects.
As a Senior IT User Support Specialist, you will:
  • Provide customer central IT support for local applications, end-users, and their devices
  • Proactively manage IT support incidents, requests and perform root cause analysis and recommend controls for problem mitigation
  • Deploy, patch, and validate hardware builds and perform quality testing (Windows 10/11 OS on laptops, Apple iPhones, and Microsoft Windows Server)
  • Process new starter, mover, and leaver requests
  • Perform remote desk side support
  • Lead on internal IT projects and act as a single point of contact for departmental projects and problem management resolution
  • Administer new and existing user accounts and perform essential maintenance tasks and configuration changes
  • Provide problem management resolution across all endpoints
  • Create and maintain technical documentation and report and use ITSM systems
An ideal Senior IT User Support Specialist will:
  • Hold an IT related qualification and experience in a similar role providing 2nd/3rd line support in medium to large organisation
  • Have strong knowledge of the Windows 10 operating system and general hardware knowledge
  • Experience of troubleshooting Microsoft environments, Active Directory, HP laptops, servers and virtual machine management, printers, and other hardware device management
  • Have experience with key stakeholder engagement
  • Have familiarity with cloud-based technologies, applications, and services
  • Have background in IT Support and hardware deployment projects
  • Be confident in providing specialist support and guidance to all end users
  • Demonstrate IT service management, incident resolution, request, and change management skills/ experience
  • Ability to assist and train colleagues in IT departments
  • Desirable: qualification or exposure to ITIL framework and agile methodology
This is an urgent role for the company so if you are interested in this opportunity and wish to discuss further details about the role, please contact Tatiana Sivakova at
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